OUR OFF THE RACK PAGES ARE DESIGNED TO MAKE YOUR SHOPPING EASY!
 
If you don't know what you want to purchase check out our OFF THE RACK selections to find a ready to purchase necklace.
You will be able to purchase them as is or customize them to fit your needs.
 

Frequently Asked Questions

q. what does morse code look like?

A. Morse Code is made up of dots and dashes in different sequences that form each letter of the alphabet and in turn form words.

q. How long will it take to get my jewelry?

A. Your Order will be completed in a timely manner and will be shipped as soon as possible.

q. How will my jewelry be shipped?

A. We use USPS to ship our jewelry. We ship for a flat rate of $6.85 per order to the Continental USA. Standard shipping fees will be applied to all other orders.

q. What is your return policy?

A. Even though our jewelry is custom made just for you. We realize that it's not always the way that you may have pictured it, even with the simulation program. We want you to be completely satisfied with your order. So you can return your item for a full refund within 30 days from delivery. Item must be in the shape that it is sent. Include your receipt with your return. Return postage is not included in your refund. Your refund will be sent to you within 3 to 6 weeks. Return to: P.O. Box 141 Northford, CT 06472

q. What happens if I need to cancel an order?

A. You can cancel within 5 days of your order and the charges will be refunded to your credit card. After that the items may have already been filled and shipped.

q. What if I want to add something to my order?

A. You can just go back in and order whatever item you would like. Send an e-mail to joann@codiecouture.com letting us know that you have added items to your order and we will make every attempt to ship them together. If we have already shipped your original items we will ship out the add-ons as soon as possible.

q. Do you have a repair policy?

A. Yes, In the event that your necklace needs repair, we would be happy to assist you. You can just return the piece of jewelry to us; we will repair or replace it and return it back to you as soon as possible. Return to: P.O.Box.141 Northford, CT 06472

q. Are the earring studs or fishhooks?

A. We use the fishhook style earrings. They are made of surgical steel.

q. What type of chain is used?

A. Silver Plated Chains are used in our necklaces. Two styles of twisted rope chains are used. There is also a Figaro chain that is used in part of the Drop Design. We chose the silver-plated rather than sterling silver for the cost aspect. Using sterling silver chain would add to the cost of the necklaces significantly. We feel you get a stronger chain for less cost and it looks just as good.

q. What types of stones do you use?

A. Semi precious stones are used in many of our necklace. There are many different kinds. At this time we are using agates, jade, Unakite (that are mined in the USA), Jasper, Onyx, just to name a few. Pearls and Mother of Pearl and Coral can also be used. We will put up different stones at different times depending on the availability, different colors or time of year.

q. How do I know that I have the necklace on correctly?

A. Always have the clasp on your right side. When you are wearing it people can read it right to left to see what it says. But only if you tell them how! That's the beauty of these necklaces; they can be worn with only you knowing what they say.

q. How do I clean my jewelry?

A. You can use a Sterling Silver cleaner, but you have to be careful that it is mild enough for the stones.

There are two other options: 1) Mix a tbsp of baking soda, with a few drops of water to make a paste. Gently rub the paste on the silver, rinse with warm water and polish dry with a soft cloth. 2) Use plain white toothpaste to clean the tarnish off your silver. Coat the silver with a thin layer of toothpaste; use your fingers to rub it gently. Add a few drops of water to work it into a foam. You can also use a extra soft toothbrush to get in any small places. Rinse with warm water, dry and buff.

Always use a soft cotton cloth to buff your jewelry. If stones are dull after cleaning, rub them with a small amount of Mineral Oil.

q. Are these the only stones that will be available?

A. We will put up different stones from time to time. If there is a stone that you are really interested in you can always send us a email. We will see what we can do.

q. I don't know what I can say on the necklace?

A. You can use a name, ex: Jamie, Jamie Marie. A word, ex: Inspired, Loving. Something that is special to you or the person that you are getting it for. You can also use short phrases, ex: I Love You, Live N Laugh. Just remember that you can only use one name or word in the Drop Design (Only respectable words will be used in our designs. We will not design a necklace with inappropriate words or phrases).